![]() ![]() ![]() Sorry for spewing out so many different answers. I have also heard that TeamViewer is good. Microsoft's SharedView is a good option if you want a remote assistance option without opening ports. however I have found this to be very flaky. Note that windows live messenger has an option to connect using live assistance without having to open up any ports. Port 3389 needs to be accessible in order for it to work. ![]() You can use the escape character ctrl-] to break out of the hung session. then I would expect that a firewall between the expert and the novice is blocking port 3389. You can try to telnet the novice IP address from the experts computer at port 3389 as described by Microsoft to see if that port is accessible. What could RA cause not to work in this setting? I expected Remote Assistance to work at this point, since my corporate firewall has no Teredo filtering.
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